As xTool keeps growing and evolving, some issues may occur and affect the user experience. To bring you better service, we will always identify the problems and solve them. Your feedback is always valued and welcome.

Community’s Special

The xTool Community is online for a week now! We’ve received some comments in community. Let’s take a quick look.

*Btw, if you have any questions/suggestions, pls feel free to tell us. All feedback is welcomed.

Comment Description:

How to deal with an error code with M1?

Suggestion:

*Take “error code Qx14 3” as an example.

When an error code pops up, we can quickly identify what the error is on this website: M1 Error Code Troubleshooting. There is a list of the M1 error code. Click the corresponding link.

There are possible causes and corresponding solutions. You can check step by step to identify the problem.

Comment Description:

How to stop dust accumulation and do the daily maintenance of the M1?

Suggestion

Integrated designed machines are more prone to accumulate dust. Here are some ways to help reduce dust accumulation.

1.Clean M1 machine regularly. The following links are for your reference.

How to Disassemble and Assemble the M1?

How to maintain the M1 guide rails?

How to Clean Photosensors for M1?

How to Maintain the Y-axis Slide Rails for M1?

How to Clean Photosensors for M1?

……

See more on: M1 Maintenance Tutorials

2.A Smoke Purifier can help reduce dust accumulation in a certain extent.

Purchase link

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Issues that will be solved in xTool Creative Space Beta 6

The following issues will be fixed in the coming version beta 6.

*FYI, beta 6 will release next week. 

Svg Format Graphics Import Issue

When some svg format graphics are imported to canvas, they will show incorrectly.

*This one was mentioned in Weekly Update Vol.01. And now it’s fixed!

Text Size Deviation

With the same setting, the actual text size will be different between “engrave” and “score”/”cut”.

White Screen Issue

In the following cases, white screen occurs occasionally.

1.The file size of an image is too large.

2.The processing density is too large.

Material List Disappearance

The recommended material list will disappear occasionally after the machine is disconnected.

Auto-Measure Function Issue

In some cases, the auto-measure function will not work.

Processing Effect Issue

The processing effect is not good when scoring or engraving text.

Estimated Time Accuracy

The estimated time accuracy of a bitmap image will be improved in Beta 6. About vector images… We’re still looking at it.

Laser Cylindrical Mode Related Issue

In Laser Cylindrical mode, the elements beyond canvas can not be processed.

Deformation With M1 Engrave Mode

If you engrave a vector graphic at high speed with M1 machine, there will probably be deformation of the actual processing effect.

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Issues that will be optimized in the future version of xTool Creative Space

There are two issues in this section. We’re still working on it.

1.The “auto-measure” function doesn’t work well. The measuring result is not accurate.

2.The estimated processing time of vector images is inaccurate.

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That’s all for Vol.2. If you have any questions/suggestions, please feel free to leave a comment.